Frequently Asked Questions
How are your products made?
-All products are made from scratch by hand, using no bases/mixes. All formulas are formulated from scratch, and created by hand. Individual ingredients are hand weighed, mixed, and poured. Soaps stay in molds for around 2 days after poured, and are then hand cut. Soaps cure for 4-6 weeks, until they are hand packaged per order.
Are your products vegan?
-Yes, with the exception of my salve which contains beeswax. All of my soaps contain natural plant oils, mica or botanicals for color, and essential oils or fragrance depending on the individual soap.
What is your return/refund policy?
-Due to the handmade nature of these products, returns cannot be accepted. Your satisfaction is our top priority; please reach out if you are unhappy with your purchase. If an order is damaged, please contact within 48 hours of delivery.
-Orders are processed within 1-3 business days after receiving your order, but we aim for 1-2. Shipping prices are calculated at checkout. A shipping charge will be added to every order, unless your order is $35+ and qualifies for free shipping.
-Inventory can be limited due to every product being handmade from scratch. Soaps take 4-6 weeks to cure once made. Inventory is updated frequently, but in the case an item is sold beyond available inventory, orders will be contacted for substitutions.
Do you offer wholesale?
-Yes! For wholesale inquiries, please email or call: 209-451-9516
Wholesale orders larger than current inventory can take 4-6 weeks to process, since soaps need to cure for 4-6 weeks after being made.
Custom orders are accepted! I have 80+ fragrances, 30+ essential oils, and 40+ colors on hand. Can accommodate many different shapes, styles, and designs. Send us an email or call for customer order quotes! 209-451-9516